Any item not stocked is considered a special order.
All special orders require a 50% NON-REFUNDABLE deposit and are subject to cancellation or exchange.
ESTIMATED arrival date for merchandise on special orders is APPROXIMATELY 6-8 WEEKS but due to the nature of special ordering we CANNOT guarantee your specific arrival date.
Balance shall be paid in full and merchandise scheduled for delivery within 14 days from the time all merchandise is received in our warehouse.
Customer will be charged a $25.00 weekly storage fee for merchandise held over 14 days.
Within three days if not completely satisfied with the color, size, comfort, or quality of merchandise, with a 25% restocking fee, customer may reselect another item of equal or greater value.
Clearance items and items sold AS IS are non-refundable or exchangeable.
Mattress sets, bedding, pillows, mattress pads are non-returnable or exchangeable.
ALL SALES ARE FINAL
Lay-a-way requires at least 20% initial deposit and you must make a payment every thirty days to keep account active.
All moneys contributed to lay-a-way are non-refundable BUT WILL BE CONVERTED TO INSTORE CREDIT.
Merchandise will not be ordered until at least 80% of the purchase is paid and the customer advises us of their intended pay-off/pick-up or delivery date.
In some instances of longer lay-a-way, manufactures may discontinue items that have been placed on lay-a-way that we obviously would not be able to order on pay-off of the lay-a-way... we except no responsibility for these instances, but will do our best to substitute equal quality and value for our customers.
All lay-a-way must be paid in full within 90 days of the purchase date.
Pick-up hours are WED-SAT 10:00AM-6PM and SUN 12:00PM-5:00PM.
For questions regarding availability of the merchandise, please contact your sales associate.
Customers must present their sales receipt to pick-up merchandise.
Merchandise that is picked up may be in cartons and require assembly. Due to the nature of furniture shipped in cartons, we are unable to assemble product at our warehouse.
We will be pleased to assist you in loading your merchandise, however it is your responsibility to provide blanket/covers, rope, and to verify that your merchandise is properly loaded and then secured by you before leaving the dock.
Customer signature on the pick-up ticket will verify acknowledge of receipt of merchandise in good condition.
We are not responsible for any damages that may occur after leaving our dock.
DELIVERIES ARE PROVIDED BY “SMOOTH MOVES DELIVERIES”-
Delivery fees will be charged each time a truck delivers or picks up merchandise.
Deliveries include delivery to one address.
Deliveries include in-room drop only.
Set up/and or removal of merchandise is available for an additional cost.
Prior to our arrival, please remove old furniture and clear pathways to unobstructed access for our delivery team.
Our delivery service is restricted from moving any electronic equipment or existing furniture in the home.
Customer must arrange to be home or have a responsible adult (18 yrs. or older) there accept and sign for delivery.
Warranty from Manufacture
We offer a limited manufacture warranty to the original purchaser, which may be according to the brand and model.
Warranties only cover defects in workmanship and construction that occurs under normal use and care.
Warranties do not cover wear ability or merchandise subject to misuse, negligence, or accidents.
Warranty claims, in regard to your merchandise or delivery, must be reported to our store manager within 3 days of receipt of merchandise.
We reserve the right to have certified service technician evaluate and/or repair any defects before further action is taken per the manufactures limited warranty.
At our discretion, we will repair or replace defective merchandise.
Please contact your sales associate regarding your manufactures warranty.
Backorders and Discontinuation of Stock.
If any item you ordered has been discontinued or back ordered you will be contacted immediately, and given the option to cancel your order with no cancelation fee.
Returned checks will have a $35.00 charge per check
We offer a furniture protection plan, which we highly recommend. Protection plans must be purchased prior to receipt of merchandise. Please see your sales associate for further details.